Landlord-Tenant Mediation: Settle the Dispute Without Court
What It Is · When It Fits · Mediation vs. Court · The Process · Finding a Mediator · A Durable Settlement
A dispute with a tenant does not have to end in a courtroom. Mediation puts a neutral third party in the room to help you and your tenant reach a voluntary, confidential, written agreement — usually in a single session, often for free, and almost always faster and cheaper than an eviction or a lawsuit. Done well, it can save a rent-paying tenancy, clear a unit on agreed terms, or turn a stalled deposit fight into a signed settlement in an afternoon. This guide explains exactly what mediation is, when it is the smart move and when it is a waste of time, how it stacks up against arbitration, small claims, and eviction court, how the process runs step by step, where to find a mediator, and how to write a settlement that actually holds — plus the one habit that keeps most disputes from ever starting.
The word “mediation” gets used loosely, so start with what it is not. A mediator is not a judge and not an arbitrator. A mediator has no power to decide who is right, order anyone to pay, or hand down a ruling. Instead, a trained neutral guides a structured conversation, helps each side actually hear the other, tests where the real flexibility lies, and shepherds the parties toward a deal they both can live with. Nothing is binding until both sides sign, and either party can walk away at any point — which is precisely why the process feels safe enough to produce agreements that stick.
Below, a short overview video frames the process; the sections that follow break down each part in depth — the definition, the fit test, the head-to-head comparison with the other forums, the step-by-step process, where to find a mediator, how to prepare and present your side, the landlord-specific benefits, how to write a durable settlement, and the screening step that keeps most landlords out of any dispute forum at all.
Mediation at a Glance
Who Decides
You and the tenant — not the mediator
Binding?
Only once the agreement is signed
Typical Cost
Free to a few hundred dollars
Typical Speed
Weeks to schedule, hours to settle
What Landlord-Tenant Mediation Actually Is
Mediation is a form of alternative dispute resolution in which a neutral third party — the mediator — helps a landlord and a tenant negotiate their way to a mutually acceptable outcome. The defining feature is that the mediator has no authority to impose a decision. Unlike a judge, who rules, or an arbitrator, who issues a binding award, the mediator only facilitates: setting ground rules, drawing out each side’s underlying interests, reframing positions so they can be heard, floating options, and helping put a workable deal into writing. The parties, not the neutral, own the result.
Four features make mediation what it is, and each one matters to a landlord weighing whether to use it.
It Is Voluntary
No one can be forced to settle. Either party may propose mediation, both must agree to sit down, and either may end the session at any point. That voluntariness is a strength, not a weakness: because nobody is coerced, the agreements that emerge tend to be ones both sides genuinely intend to keep. It also means mediation only works when the other side is willing to engage — a point that becomes decisive in the fit test below.
It Is Non-Binding Until Signed
The conversation itself commits you to nothing. You can explore a compromise, test a number, and walk away with no obligation if the deal is not right. What changes everything is the signature at the end: once both parties sign the written settlement, it becomes an enforceable contract. The trick, then, is to negotiate freely during the session and be deliberate about what you put your name to.
It Is Confidential
What is said in mediation stays in mediation. In every state, statements, offers, and concessions made during the session are confidential and generally inadmissible if the dispute later goes to court. This is the feature that makes mediation safe. You can offer to waive a late fee, accept a payment plan, or agree to a move-out date without fear that the offer will be waved in front of a judge later as an admission. If mediation fails, you walk into court on exactly the footing you had before.
It Is Faster and Cheaper Than Litigation
An eviction or a civil suit is measured in weeks or months and can run from a few hundred dollars in fees to several thousand once an attorney is involved — before you even count lost rent. A mediation session is usually scheduled within one to three weeks and wraps in two to four hours. Community programs are frequently free, and even a private mediator, split between the parties, costs a fraction of a contested case. For most everyday disputes, the math is not close.
Mediator, Judge, Arbitrator — Know the Difference
A mediator helps you reach your own agreement and cannot impose anything. An arbitrator hears both sides and issues a decision, usually binding, like a private judge. A judge in eviction or small-claims court rules on the law and enters an enforceable order. Mediation keeps control in your hands; arbitration and court hand control to a decision-maker. Choosing the right forum starts with deciding how much control over the outcome you are willing to give up.
Takeaway
Mediation is a voluntary, confidential negotiation run by a neutral who cannot decide the case for you. It commits you to nothing until you sign, and a signed agreement is enforceable. Because it is fast, cheap, and private, it is the first tool to reach for whenever the other side will engage in good faith.
When Mediation Fits — and When It Does Not
Mediation is powerful but not universal. It shines on disputes that are really about facts, money, or a workable path forward, where both sides would rather resolve than fight. It fails on disputes that need a court’s coercive power or where one side simply will not participate. Reading the situation correctly saves you from wasting weeks on a conversation that could not succeed — or from filing an expensive lawsuit over a dispute a single session would have solved.
✓ Good Candidates for Mediation
- Rent disputes. Disagreements over the amount owed, credited payments, or a proration; a first-time shortfall you would rather cure than chase.
- Security-deposit disagreements. Clashing views on what damage was pre-existing versus tenant-caused and which deductions are fair.
- Repair standoffs. The tenant says you are ignoring a problem; you believe the claim is exaggerated or the tenant caused it.
- Lease-term conflicts. Honest disagreements about what a clause means — guests, pets, parking, subletting, quiet hours.
- Noise and nuisance. Friction between neighbors in a multi-unit building where a mediated understanding can restore the peace.
- Communication breakdowns. A relationship that has soured to the point where every message escalates.
- Payment plans to avoid eviction. A tenant behind for the first time who can realistically catch up on a structured schedule.
✕ When Mediation Does Not Fit
- A tenant who will not pay and will not engage. Mediation needs a willing partner; if there is none, use the court process.
- Illegal activity. Drug dealing, violence, or other criminal conduct is a matter for enforcement, not negotiation.
- A genuine emergency. A safety threat or a situation demanding immediate action cannot wait for a session to be scheduled.
- A clear legal violation needing enforcement. An illegal lockout or a flat refusal to return a deposit may need a court order.
- Bad-faith delay. A tenant using mediation only to stall an inevitable eviction is exploiting the process, not using it.
- A severe power imbalance. When meaningful negotiation is impossible, a neutral forum with a decision-maker serves both sides better.
Notice the theme on the right: every one of those situations either lacks a willing counterparty or needs the coercive authority only a court can supply. When a tenant simply will not pay and will not talk, mediation has nothing to work with, and the right path is the formal process laid out in our guide on how to deal with a non-paying tenant and, if it comes to that, the formal eviction process. Mediation and litigation are not rivals so much as different tools; the skill is knowing which the moment calls for.
Mediation Is Not a Substitute for a Deadline You Must Protect
If you are inside a statutory notice window — a pay-or-quit period, for example — do not let a scheduled mediation quietly run out your clock. Agreeing to talk does not pause your legal timeline unless the agreement says so in writing. Keep your notice and filing deadlines intact, and if you settle, make sure the written agreement expressly addresses what happens to the pending or contemplated action so you do not have to start over.
Takeaway
Reach for mediation when the dispute is about money, facts, or a workable path forward and both sides will engage — rent, deposits, repairs, lease terms, noise, payment plans. Skip it when a tenant will not participate, when there is illegal activity or an emergency, or when only a court order will do.
Mediation vs. Arbitration vs. Small Claims vs. Eviction Court
Mediation is one of four common forums for a landlord-tenant dispute, and each trades control, speed, cost, and finality differently. The single biggest question is how much control over the outcome you are willing to hand to someone else. Mediation keeps that control with you and the tenant; the others increasingly give it away.
| Forum | Who Decides | Binding? | Cost | Speed | Best For |
|---|---|---|---|---|---|
| Mediation | The parties | Only once signed | Free to a few hundred dollars | Weeks to schedule; hours to settle | Any dispute both sides will negotiate |
| Arbitration | The arbitrator | Usually binding, hard to appeal | Hundreds to thousands | Weeks to a few months | Cases where you want a decision but not a public trial |
| Small-claims court | The judge | Binding judgment | Low filing fee; usually no attorney | Weeks to a couple of months | Money-only disputes under the dollar limit (deposits, damages) |
| Eviction court | The judge | Binding judgment + writ | Filing, service, often attorney fees | Weeks to months | Regaining possession from a tenant who will not leave |
Mediation vs. Arbitration
The two are easy to confuse because both are private and both use a neutral, but they are opposites in one crucial way. A mediator has no power to decide; an arbitrator does. Arbitration is essentially a private trial: each side presents evidence, and the arbitrator issues an award that is usually binding and difficult to appeal. Choose mediation when you want to keep control of the outcome; choose arbitration when you want a final decision without a public courtroom and are willing to live with the arbitrator’s call.
Mediation vs. Small Claims
Small-claims court is the natural venue for a money-only dispute under your state’s dollar limit — a contested security deposit or a damage claim. It is inexpensive and usually attorney-free, but a judge decides, the result is a public record, and you get whatever the judge orders rather than a tailored deal. Many people mediate first and use small claims as the fallback if the session does not produce an agreement. For the deposit scenario specifically, our guide to a security deposit dispute walks through both paths.
Mediation vs. Eviction Court
Eviction court exists to do one thing mediation cannot: force a tenant out through a binding judgment and a sheriff-executed writ of possession. If your goal is to regain possession from someone who will not leave, only the court can deliver it. But eviction is slow, costly, and adversarial, and it ends a rent stream. Mediation is frequently the smarter first move even when eviction is on the table, because a mediated payment plan or an agreed move-out date can resolve the matter faster and cheaper than a contested case — and many housing courts now route cases through mediation before a hearing precisely for that reason.
Takeaway
The forums differ mainly in who controls the outcome. Mediation keeps it with you and the tenant; arbitration, small claims, and eviction court hand it to a neutral or a judge. Mediate first when you can, and reserve the binding forums for when you need a decision or a court’s power to enforce.
The Mediation Process, Step by Step
Mediation follows a predictable arc from agreeing to talk through signing a settlement. Knowing the sequence lets you prepare for each stage and keeps you from being caught off guard in the room.
Both parties agree to mediate
Either side proposes it; both must accept. In many housing courts a mediation session is now a required step before an eviction hearing is scheduled, so you may be routed into it automatically.
Pick a mediator or program
Choose a community dispute-resolution center, a court-annexed program, or a private mediator. The neutral should be experienced with landlord-tenant matters and an advocate for neither side.
Prepare your documentation and goals
Gather the lease, ledger, notices, photos, and your communication log. Decide your ideal outcome, your walk-away point, and what you can concede. Preparation is what turns a session into a settlement.
The session
Usually two to four hours, in person or by video. The mediator sets ground rules, each side presents its view, and the neutral then guides negotiation — often using private caucuses with each party — toward common ground.
Reach and write the settlement
If you agree, the mediator helps draft a written settlement both parties sign on the spot. That signed document is a binding, enforceable contract — the whole point of the exercise.
Enforcement, or fall back to court
If the tenant honors the deal, you are done. If they breach, you enforce the signed agreement in court — often faster than a fresh suit. If no deal is reached, confidentiality protects you and you proceed to court as if the session never happened.
Inside the Session: Joint Meetings and Caucuses
Most sessions open with everyone in the same room. The mediator lays out ground rules — one person speaks at a time, no interrupting, everything is confidential — and invites each side to describe the dispute in its own words. From there, many mediators shuttle between separate rooms in what is called a caucus, carrying offers and testing flexibility privately so neither side has to show its whole hand at once. This structure lets a skilled neutral find overlap that the parties, talking directly, would never have uncovered.
If No Agreement Is Reached
Not every mediation ends in a deal, and that is fine. Because the process is confidential, a failed session costs you nothing but a few hours: nothing you offered can be used against you, and you enter court on the same footing as before. Many disputes that do not settle fully still narrow the issues, so even a partial result can make the litigation that follows shorter and cheaper.
Takeaway
The arc is simple: agree to talk, pick a neutral, prepare, meet, and put any deal in writing. The session runs a few hours, often shifting between joint meetings and private caucuses, and the signed settlement at the end is what makes the effort binding and worthwhile.
Where to Find a Mediator
You rarely have to look far or pay much. Landlord-tenant mediation is offered through a wide network of community programs, courts, and private neutrals, and for most everyday disputes the free and low-cost options are more than enough.
✓ Free and Low-Cost Programs
- Community dispute-resolution centers. Nonprofit centers in most metro areas offer free or nominal-fee mediation; search your city name plus “community mediation.”
- Court-annexed programs. Many housing and small-claims courts run their own mediation and will refer or require it; ask the clerk.
- Housing authority services. Local housing agencies sometimes provide or fund landlord-tenant mediation.
- Bar-association referrals. County and state bar associations maintain low-cost or sliding-scale mediation panels.
- Nonprofit landlord and tenant groups. Assistance organizations often offer or point you to no-cost dispute resolution.
▶ Private Mediators (Higher Stakes)
- Landlord-tenant attorneys who mediate. Useful when the dispute is legally complex.
- American Arbitration Association. A national roster of neutrals for formal cases.
- JAMS. Well suited to higher-value or multi-party disputes.
- Retired judges. Offer private mediation and carry courtroom credibility.
- Typical cost. Roughly one hundred fifty to four hundred dollars per hour, commonly split between the parties.
Courts Increasingly Steer Cases to Mediation
Many housing courts now offer, encourage, or outright require mediation before an eviction case reaches a hearing, and rental-assistance and eviction-diversion programs frequently make a mediated agreement the gateway to funding. If you are already headed to court, ask about the local mediation track before your hearing date — you may be able to resolve the matter on your own terms rather than the judge’s.
Takeaway
Start with the free and low-cost programs — community centers, court-annexed mediation, housing agencies, and bar referrals — and reserve a paid private mediator for a high-stakes or legally complex dispute. If a case is already filed, ask the court about its mediation track.
How to Prepare and Present Your Side
Mediation rewards preparation as surely as a court hearing does. You are not there to win an argument; you are there to reach a deal that protects your interests, and that takes clear goals and clean documentation. Walk in organized and calm and you will negotiate from strength.
Assemble Your Documentation
Bring the records that turn your side of the story into something the mediator and the tenant can see and verify:
- The lease — the governing document, with any addenda and signatures.
- A rent ledger — every charge, every payment, and the running balance, so a rent dispute turns on numbers, not memory.
- Notices you have served — pay-or-quit, cure-or-quit, lease-violation, or repair notices, with proof of service.
- Photos and inspection records — move-in and current condition, especially for a deposit or damage dispute.
- A communication log — dated texts, emails, and letters showing what was asked and when you responded.
- Any repair or maintenance history — requests received and work completed, to answer a habitability claim.
Define Your Goals Before You Sit Down
Decide three numbers or outcomes in advance: the result you would ideally get, the minimum you would accept, and the point at which you walk away and use another forum. Knowing your walk-away line keeps you from being talked into a deal that is worse than your alternative — and knowing your real priorities helps you trade a concession you can afford for the term that matters most. Separate what you want from why you want it; a mediator can often satisfy the underlying interest in a way you had not considered.
Show Up Ready to Listen
The single most useful thing you can do in the room is listen. Much of what looks like an intractable dispute is really a misunderstanding or an unmet interest hiding behind a hard position. When you understand what the tenant actually needs — a little more time, an acknowledgment, a small repair — you often find a settlement that costs you far less than a fight would. Stay factual, keep the documents handy, and let the paper make your case while you keep the tone constructive.
Takeaway
Prepare like it is a hearing: bring the lease, ledger, notices, photos, and communication log, and set your ideal, minimum, and walk-away outcomes before you sit down. Then listen — understanding the tenant’s real interest is usually the fastest route to a deal that costs you the least.
Why Mediation Pays Off for Landlords
It is easy to see mediation as a concession — giving ground to a difficult tenant. Framed as a business decision, it is often the opposite: the move that protects your income and your time. Here is what a good mediated outcome actually buys you.
- You can preserve the tenancy and the rent stream. A mediated payment plan keeps a fundamentally decent tenant in place and paying, rather than trading a curable shortfall for a vacant unit.
- You avoid the cost and vacancy of an eviction. Filing fees, service, possible attorney fees, and — the big one — weeks or months of lost rent and turnover expense all disappear when a dispute settles.
- You protect your reputation. Court is a public record; an eviction filing can follow both you and the tenant. A private settlement keeps the matter off the docket.
- You keep a good tenant. Turnover is expensive. Resolving a one-off dispute can retain a reliable long-term tenant and spare you the cost of finding a replacement — the same logic behind reducing tenant turnover.
- You control the outcome. A judge might order something neither side wanted. In mediation you shape terms that actually fit — a schedule you can live with, a move-out date that works, a repair split that is fair.
- You get speed and certainty. A signed agreement in an afternoon beats an uncertain hearing weeks away, and certainty has real value when you are carrying a mortgage.
The Business Case in One Line
Weigh the cost of a session — often nothing, sometimes a few hundred dollars — against the cost of a contested eviction, which routinely runs to the equivalent of one to several months’ rent once lost income and turnover are counted. For any dispute a willing tenant will negotiate, mediation is usually the cheaper, faster, and lower-risk path to your money.
Takeaway
Mediation is a business tool, not a concession. It can preserve the tenancy and the rent, avoid eviction cost and vacancy, protect your reputation, retain a good tenant, and hand you control over an outcome a judge would otherwise decide — usually for a fraction of what a fight would cost.
Writing a Settlement That Actually Holds
A handshake is worthless and a vague agreement is nearly as bad. The value of mediation lives or dies in the document you sign, because that document is the enforceable contract you will rely on if the tenant slips. Whether the mediator drafts it or you do, insist that the settlement be specific, complete, and unambiguous.
What a Durable Agreement Includes
- Exactly what each party will do — the specific acts, amounts, and deadlines, with no room for interpretation.
- Precise numbers and dates — the amount of each payment and the calendar date it is due, not “monthly” or “soon.”
- Move-out terms, if the tenancy is ending — the date possession returns, the condition the unit must be left in, and how the keys change hands.
- A default clause — what happens the moment a payment is missed or a term is breached, so you are not renegotiating under pressure.
- Mutual releases, where appropriate — a statement that neither side will sue over the covered claims once the deal is performed.
- Signatures, dates, and copies — signed and dated by every party, with a copy in each person’s hands.
Draft for the Breach, Not Just the Deal
The most important sentences in a settlement are the ones describing what happens if the tenant does not perform. Consider spelling out three durable patterns:
| Agreement Type | Core Terms to Nail Down | On a Breach |
|---|---|---|
| Payment plan | Each installment amount and exact due date; how ongoing rent is handled alongside the arrears | Acceleration of the full balance and the right to proceed with the pending action |
| Cure timeline | The specific fix, the deadline to complete it, and how completion is verified | Agreed consequence if the cure is not made by the date |
| Move-out agreement | The surrender date, unit condition, key return, and any agreed payment or deposit treatment | Stipulated judgment for possession the landlord may enforce if the tenant overstays |
Make It Enforceable Where the Case Is Filed
If a court case is already pending, ask whether the settlement can be entered as a stipulated judgment or consent order. Doing so means that if the tenant later defaults, you can often move straight to enforcement — requesting a writ of possession on the agreed terms — instead of filing a new lawsuit from scratch. That single step can turn a signed page into a fast, reliable remedy. Because enforceability rules vary, have a landlord-tenant attorney review the agreement before you sign, especially on a higher-stakes deal.
If the Tenant Breaches
A signed mediation agreement is a contract, so a breach gives you the right to enforce it in court. If it was entered as a stipulated judgment, enforcement is usually quicker than a fresh suit. This is exactly why the default clause matters: an agreement that says precisely what happens on a missed payment lets you act immediately instead of arguing about what the parties “meant.” Keep your signed copy somewhere safe — you may need to produce it.
Takeaway
A settlement is only as good as its specificity and its default clause. Nail down exact amounts, dates, and conditions; spell out what happens on a breach; and where a case is pending, enter the deal as a stipulated judgment so a default leads straight to enforcement rather than a new lawsuit.
The Best Dispute Is the One That Never Starts
Mediation is a fine safety net, but the far cheaper strategy is to keep disputes from arising at all — and most of them trace back to a single point: who you handed the keys to. The rent fights, the deposit standoffs, the chronic-late-payment friction, and the lease-violation battles that fill a mediator’s calendar are rarely random. They cluster around tenants whose histories quietly predicted them.
A comprehensive tenant screening report surfaces those signals before you sign: a prior eviction filing or judgment, unpaid collections, a pattern of late payments, income that does not comfortably cover the rent, or gaps a prior-landlord reference would explain. Reviewed fairly and consistently — and in compliance with the Fair Credit Reporting Act and Fair Housing rules — that information lets you approve the applicants who are least likely to generate a dispute in the first place. Our guide on how to screen tenants walks through the full process, and reducing tenant turnover starts from the very same place.
Run the numbers and the case makes itself. Screening an applicant is a small, one-time cost. A single mediation might be free, but the disputes that mediation cannot solve — the ones that go to eviction — run into the equivalent of multiple months’ rent once lost income and turnover are counted. Better-matched, qualified tenants simply generate fewer conflicts, which is the cheapest form of dispute resolution there is: the dispute you never have.
Fewer Disputes Start With Better-Matched Tenants
Comprehensive credit, criminal, and nationwide eviction history — the report that catches the red flags behind the rent, deposit, and lease disputes that end up in mediation.
Frequently Asked Questions
Is landlord-tenant mediation confidential?
Yes. In every state, what is said during mediation is confidential and generally cannot be used as evidence if the case later goes to court. That protection is what makes mediation a safe place to float compromises you would never concede in a courtroom, because an offer that does not lead to a deal cannot be thrown back at you later. The one part that is not confidential is the final written agreement, once both sides sign it, because that becomes an enforceable contract.
Is a mediation agreement legally binding?
The mediation session itself is non-binding, and either side may walk away at any point. What becomes binding is the written settlement agreement both parties sign at the end. That signed agreement is an enforceable contract, and in many housing courts it can be entered as a stipulated judgment, which makes it faster to enforce if the tenant later breaches than filing a brand-new lawsuit would be.
How much does landlord-tenant mediation cost?
Community dispute-resolution centers and court-annexed housing programs are frequently free or charge only a nominal fee of a few tens of dollars. Private mediators and firms such as the American Arbitration Association or JAMS typically charge from about one hundred fifty to four hundred dollars per hour, usually split between the two parties. Even at the private rate, a two-to-four-hour session almost always costs far less than a contested eviction and the weeks of lost rent that come with it.
Can a landlord force a tenant into mediation?
Not in the sense of forcing a settlement. Mediation is voluntary, so no one can be compelled to agree to anything. However, a growing number of housing courts now require the parties to attend a mediation session before an eviction hearing is scheduled, and some pandemic-era diversion programs still operate. You can attend a required session, make a good-faith effort, and still proceed to court if no agreement is reached.
How is mediation different from arbitration?
In mediation, a neutral facilitator helps the two sides negotiate their own agreement and has no power to impose a result. In arbitration, a neutral arbitrator hears both sides and issues a decision, much like a private judge, and that decision is usually binding and hard to appeal. Put simply, mediation keeps the outcome in the parties’ hands, while arbitration hands the outcome to the arbitrator.
Should I bring an attorney to mediation?
It depends on the venue. At a community mediation center the process is designed for parties to speak for themselves, and attorneys often do not attend. In private or court-annexed mediation of a higher-stakes dispute, lawyers frequently participate. Even when you attend on your own, it is wise to have a landlord-tenant attorney review any settlement before you sign, because a signed agreement is binding.
What happens if the tenant breaks the mediation agreement?
Because a signed mediation agreement is an enforceable contract, you can take it to court to enforce it if the tenant defaults. If the agreement was entered as a stipulated judgment, enforcement can be quicker than a fresh lawsuit, sometimes allowing you to request a writ of possession on the agreed terms. A well-drafted agreement anticipates this by spelling out exactly what happens on a missed payment, which is why the default clause matters so much.
When is mediation a waste of time for a landlord?
Mediation needs two willing parties negotiating in good faith. It is the wrong tool when a tenant simply will not pay and will not engage, when there is illegal activity or a genuine safety emergency, when the other side is using the session only to delay an inevitable eviction, or when a clear legal violation needs a court’s enforcement power. In those situations, move to the appropriate legal process rather than burning weeks on a conversation that cannot succeed.
Does going to mediation hurt my eviction case if it fails?
No. Because mediation is confidential, an offer you made or a concession you floated cannot be used against you if the matter proceeds to a hearing. You start the court case on the same footing as if mediation had never happened. The only real cost of a failed mediation is the short time it took, which is usually a worthwhile trade for the chance to settle.
How does tenant screening reduce the need for mediation?
Most disputes that reach mediation trace back to a mismatch that a thorough screening would have flagged, such as a history of late payments, prior evictions, unpaid judgments, or income that does not comfortably cover the rent. A comprehensive screening report surfaces those red flags before you hand over the keys, letting you approve applicants who are far less likely to generate the rent, deposit, and lease disputes that end up in front of a mediator in the first place.
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